How do I change my standard ring in my call route?
What audio file formats do you support?
What codecs (audio compressors) do you support?
What software/apps should I use to record and upload my audio/music files?
Can I set my own hold music, and where can I do this?
Can I use popular songs for my hold music?
What is dynamic on demand call recording?
Can I legally record and / or monitor phone calls?
What is a BLF?
What is call parking and how does it work?
What is monitored call parking and how do I set it up?
What is call pickup and how do I set it up?
Why can’t I transfer calls between SIP Users when using an IP based SIP trunk?
What are the DNS records and what do they mean?
What is DNS?
What is a name server?
Why does a name server transfer take much longer than a DNS record change?
How can I upload a list of domains as a .CSV file?
Can I make my domain ownership details private?
Can I import my existing DNS records?
How do I create an email with my domain?
What is a redemption period?
How do I transfer my domain name to you?
How long does it take for changes to my domain name take effect?
How do I configure my Salesforce integration?
How do I configure Amazon S3 Cloud Storage?
How do I configure Microsoft Azure Blob Storage?
Can I pay with Paypal?
How do I add extra credit to my account?
How do I change my address?
How do I change my profile picture?
How do I find my user SIP details?
How do I remove a member?
How do I remove a user?
Is there a minimum contract length?
What credit, debit, or payment cards do you accept?
Why do I need to add members?
Why does my page not display correctly in Internet Explorer?
Can I call international numbers?
Do lines need to be connected to my business physically?
How long will my number transfer take?
How can I block numbers?
Will I lose my number if I don't pay my plan renewal?
Will there be a period of down time when my number transfers?
What is a Mobile Virtual Network Operator (MvNO)?
What operators are classed as MvNOs in the UK?
What operators are classed as MvNOs in the US?
Can I swap my call routes on the go?
What are the basics of queue groups?
How can I create a basic call queue?
What can I check if I’m having problems with my call queue?
What is the difference between a time diary and a call route?
Can I forward calls from my SIP user?
What are the basics of a queue notice?
What's the difference between SIP trunks and SIP users?
I have a Windows phone and am using a soft phone, but sometimes I can't receive calls. Why is that?
How do I configure SSL on NGINX?
How do I configure SSL on Apache?
What is an SSL Certificate?
How do I create a group chat on the mobile app?
How do I listen to my voicemail from an external source or number?
What are the options for voicemail mailboxes? Can I have different ones for a group of people and one for me personally?
What's the default access number for my personal voicemail box?
How do I make or receive a VoIP call?
How many lines do I need?
How can I deploy the Pulse HD desktop app?
How can I deploy the PulseHD mobile app from my dashboard?
What is a call whisper and when would I use one?
What is an emergency address and why do I need one?
Can I use my existing phonebook?
Can I personalise my caller ID on a call by call basis?
How much do calls to 08 numbers cost me, and why?
Why does my phone ring but there's no one there & I can't see the number in my dashboard?
So what are Premium Rate Services and how do they affect me?
How can I check the cost of a call?
What can I do if I am experiencing nuisance calls?
Do I have to pay to call someone else on our network?
How do I set up wallboards?
What is call queue availability?
How do I disable SIP ALG in my Technicolor TG588v V2/TG589Vac?
How do I disable SIP ALG in my Technicolor TG582n/TG589/TG585?
How do I set up a Draytek with a Virgin Media Superhub?
How do I set up a Draytek with an ADSL connection on Sky/TalkTalk/BT/Plusnet?
How much bandwidth do I need to make a VoIP call work?
What can I do if I have a BT Business Hub Version 5 and am having issues making and receiving calls?
How do I setup LanScan IP scanner for Mac OS?
We are located in a Regus serviced office and I can't get my service to work?
What ports on my firewall and/or network do VoIP calls use?
How do I put my Virgin Media Hitron CGNv4 router into modem mode?
How do I turn off SIP ALG on a Draytek router?
What is the maximum MTU size I can transmit and receive to SIP traffic if I’m using UDP?
What is the ‘Emergency Services Line Identifier’ and what does it do?
How do I eliminate ghost calls on my Yealink T48G phone?
How do I enable call forwarding on my device?
How do I enable short codes on a Grandstream or Cisco VoIP device?
How do I make my call route display on my Grandstream when my phone rings?
How do I make my message waiting indicator (MWI) flash when I receive a voicemail on my hardware phone?
How do I transfer calls on a Siemens Gigaset DX800 all in one VoIP phone?
What is a dial plan?
Why does overlapping requests appear on my phone?
How do I register a Yealink W52 handset to the base?
How do I set up BLF on my Cisco 8861?
How do I factory reset a Snom 300 or 320?
How do I factory reset a Snom 360 or 370?
How do I factory reset a Snom 710?
How do I disable ghost calls on an OBIHAI OBi 10XX Series IP phone?
Why aren't short codes working on my Grandstream phone?
How do I transfer calls on a Grandstream phone?
How can I disable ghost calls on Grandstream GXP16xx or GXP21xx Series IP phones?
How can I set up BLF on a Yealink T series IP phone?
How can I stop ghost calls on my Polycom phone?
Why can't I access the web Interface of my Polycom?
How do I factory reset my Polycom handset?
How do I turn off ghost calling on a Grandstream HandyTone adaptor?
Why won't my Grandstream make calls?