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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 0191 5806311

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How do I make or receive a VoIP call?

How do I make or receive a VoIP call?

There are essentially 3 different ways to use the Carbon Zero Voip AND Domains VoIP service:


1. Using a softphone - This is essentially a piece of software on your computer or your smartphone, that uses your microphone and speaker (Or headset if you have one attached) to make and receive the call. At Carbon Zero Voip AND Domains we have our own apps for you to use! You can download our VoIP Apps, and you can actually invite yourself to the apps from your own dashboard!


2. You can use a VoIP-enabled phone. The phone we recommend for starting out is the Grandstream GXP1625 - this phone gives you basic functionalities such as placing on hold, transferring, and conferences. They’re nice and simple to set up, and we have an FAQ for this!


3. Forwarding calls to mobiles - You can use our call routing option to forward calls to a mobile number. This isn’t using our service to its maximum capabilities, but it is possibly the easiest way to use the service. You can just tell our system to send the call to a specific number whenever someone calls your Carbon Zero Voip AND Domains number!


If you need any further help today, please don't hesitate to contact our friendly support team on 0191 5806311 or by email!

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