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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

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FAQs Audio

Can I use popular songs for my hold music?

Can I use popular songs for my hold music?

With Carbon Zero Voip AND Domains, you're able to upload any audio file to your business telephony system, but does that mean you can use any music that is available for your hold music? 


Unfortunately not. 


If you wanted to use more well-known songs as your company hold music, you'll want to make sure you either have an agreement with the copyright holder or you have gained a license from a music licensing company, such as PPL (Phonographic Performance Limited). This company requires a fee from you so that any royalties can be repaid to the original creator of the music. 


Once you have this licence and are approved to use the music, you can upload the relevant audio file in your Carbon Zero Voip AND Domains dashboard under Voice > Audio, and start using it as hold music for your customers! 


If you need any further help today, please don't hesitate to contact our friendly support team on 0191 5806311 or by email!

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